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Frecuently Asked Questions

When traveling you might have a couple or a lot of questions, we have tried to sum the all in one place to help you answer them. Please chek out the Los Cabos Airport Transportation questions, and if you have any doubts, just contact us.

1.- Why reserve with Los Cabos Airport Transportation?

Why reserve with Los Cabos Airport Transportation?

We provide private Transportation from the Los Cabos Airport to any Hotel in Los Cabos and the surrounding area, Los Cabos Airport Transportation has been recommended on Travel sites like TripAdvisor and local authorities. We are licensed and have complete insurance liabilities with our clients.

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2.- Is the airport transportation private or shared?

Is the airport transportation private or shared?

Los Cabos Airport Transportation provides only private transportation in Vans. Los Cabos Airport Transportation also provides private transportation with Luxury Vehicles like Suburbans or similar as well as for bigger groups with bigger vans.

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3.- The prices in Los Cabos Airport Transportation are per person or per vehicle?

The prices in Los Cabos Airport Transportation are per person or per vehicle?

Prices stated on Los Cabos Airport Transportation website are per vehicle not per person. Depending on the number of people you are traveling with you can chose among different services.

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4.- How many people does a Los Cabos Airport Transportation Van Hold?

How many people does a Los Cabos Airport Transportation Van Hold?

The regular van for transportation at Los Cabos Airport Transportation holds up to 9 people. Vans may take up to 10 people with prior notification from the guest. At the moment of reserving the correct number of people must be chosen. There are bigger vans considered as Group Transportation on our website that can take up to 16 people. Luxury Transportation Vehicles can take up to 6 people.

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5.- How do I find Los Cabos Airport Transportation at the Los Cabos Airport?

How do I find Los Cabos Airport Transportation at the Los Cabos Airport?

You need to go all the way out of the airport, and after going out of the gates right after the baggage claim area, you will see people holding boards, you must look for our Los Cabos Airport Transportation logo An Orange Suitcase or your full name.

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6.- What kind of vehicles does Los Cabos Airport Transportation use?

What kind of vehicles does Los Cabos Airport Transportation use?

Los Cabos Airport Transportation uses New Vehicles like, but not limited to: Frod Transit van, Volkswagen Transporter van, Mercedes Sprinter, Volkswagen Crafter, Chevrolet Suburban, Cadillac Escalade, etc...

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7.- Does Los Cabos Airport Transportation have insurance?

Does Los Cabos Airport Transportation have insurance?

At Los Cabos Airport Transportation, we provide insurance for all our passengers for complete liability while on our service.

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8.- Do you provide with baby seats on your Airport Transportation or Tours?

Do you provide with baby seats on your Airport Transportation or Tours?

At Los Cabos Airport Transportation, we can provide with baby seats with prior notice of our guests. Client must know that this is upon availability, however we will always try to fulfill our requests (so far not a problem with this) but this is upon availability (1 per vehicle).

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9.- How long in advance do I need to make the Los Cabos Airport Transportation reservation?

How long in advance do I need to make the Los Cabos Airport Transportation reservation?

You can make the reservation any time in advance, we suggest to book it one-week prior up until one day in advance but Los Cabos Airport Transportation is always able to give you a last minute reservation on the same day. At Los Cabos Airport Transportation we work hard in order to give you the best and prompt service.

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10.- Is the Los Cabos Airport an International Airport?

Is the Los Cabos Airport an International Airport?

Yes, Los Cabos Airport is an International Airport, it receives international and domestic flights and serves to get to San Jose del Cabo and Cabo San Lucas.

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11.- Where is Los Cabos located?

Where is Los Cabos located?

Los Cabos is located in the tip of the Baja Peninsula on the south. Is a great location to visit places like San Jose del Cabo, Cabo San Lucas, Cabo Pulmo.

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12.- Is there an exit tax fee at the Los Cabos Airport?

Is there an exit tax fee at the Los Cabos Airport?

Yes, the Los Cabos Airport has an exit tax fee but this is commonly added in the ticket of your flight. Please make sure to check with your airline to see if this is included. Depending on the exchange rate the tax fee is about $50 USD.

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13.- How far are the Hotels from the Los Cabos Airport?

How far are the Hotels from the Los Cabos Airport?

Well, this depends on where exactly your hotel is located. If you are going to a hotel in San Jose del Cabo, this would be 30 minutes. If you are going to Cabo San Lucas this would be from 30 to 45 minutes.

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14.- What is the best way to get to my Hotel from the Los Cabos Airport?

What is the best way to get to my Hotel from the Los Cabos Airport?

Without a doubt Los Cabos Airport Transportation is your best option to get to your Hotel from the Cancun Airport

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15.- Are there taxis outside the Los Cabos Airport?

Are there taxis outside the Los Cabos Airport?

This is a tricky question. Yes and No. Regular taxis are not allowed inside the airport (those from the City), if you want to take one of these taxis, you need to go out of the airport, and by this I mean really outside the Los Cabos Airport.

The other taxis at the airport, are actually private transportation companies allowed by the airport to have a desk there but prices will be really high.

That’s why most people reserve their Los Cabos Airport Transportation prior to arrival.

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16.- Which Airlines fly into Los Cabos Airport?

Which Airlines fly into Los Cabos Airport?

All the major airlines from the United States and Canada fly into Los Cabos Airport, either with direct flights or connections. Also all the major airlines from Europe and South America fly into Los Cabos as well.

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17.- Is the Los Cabos Airport open 24 Hrs?

Is the Los Cabos Airport open 24 Hrs?

Yes the Los Cabos Airport is open 24 Hrs 7 days a week, not closed for any holidays. Just be aware that some shops at the Los Cabos Airport might be closed at night.

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18.- Are there ATM’s at the Los Cabos Airport?

Are there ATM’s at the Los Cabos Airport?

Yes, there are ATM’s available at the Los Cabos Airport in each terminal, there are also Money Exchange Houses, remember that the exchange is always changing.

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19.- How much time in advance should I show up at the Los Cabos Airport before departure time for my flight?

How much time in advance should I show up at the Los Cabos Airport before departure time for my flight?

The Los Cabos Airport states that you have to show up 3 hours prior for international flights. We and lots of people say that 2 Hours is enough, but this will always depend on the season of the year, the amount of luggage you have and the number of people in your party. Remember that at Los Cabos Airport Transportation we suggest these times, however you can decide your own at the moment of reserving.

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20.- Do I need a VISA to go to Los Cabos?

Do I need a VISA to go to Los Cabos?

The Government of Mexico requires that all travelers present a valid passport to enter Mexico. Driver’s licenses, voter registration cards, affidavits and similar documents are not accepted.

In Mexico VISA policy allows citizens of these countries to travel to Mexico without a visa: Andorra, Argentina. Australia, Austria, Belgium, Canada, Czech Republic, Chile, Cyprus, South Korea, Costa Rica, Denmark, Slovenia, Slovakia, Spain, USA, Estonia, Finland, France, Greece, Hong Kong, Hungary, Ireland, Iceland, Israel, United States, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, New Zealand, Netherlands, Poland, Portugal, San Marino, Singapore, Sweden, Switzerland, Uruguay, Venezuela.

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21.- Do I need special Vaccinations to enter Mexico?

Do I need special Vaccinations to enter Mexico?

For visitors coming directly from the United States or Canada, does not require any certification of vaccination. If you are traveling from a country that is possibly infected with yellow fever vaccination certificate is required when applying for a visa at the Mexican consulate, ask if you need the license.

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22.- Does the Los Cabos Airport Transportation service include beers?

Does the Los Cabos Airport Transportation service include beers?

Beverages, snacks, or any extra service requested have an extra charge. Our staff at Los Cabos Airport Transportation will be happy to provide you a quotation about the amenities you would like to receive via email to the following address: info@loscabosairporttransportation.com

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23.- Can I book with Los Cabos Airport Transportation once I’m at the Airport?

Can I book with Los Cabos Airport Transportation once I’m at the Airport?

We recommend you to pre-book the Los Cabos Airport Transportation services on our website to avoid waiting for an available driver.

We can take reservation for people that just arrived at the Los Cabos Airport however you might have to wait for a vehicle to be available.

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24.- Is there another way I can pay for my Transportation service other than Paypal with Los Cabos Airport Transportation?

Is there another way I can pay for my Transportation service other than Paypal with Los Cabos Airport Transportation?

You Can pay with most Credit Cards thru PayPal, you can pay with PayPal, Credit Card and also the cash option is available when booking thru our website, you would pay cash at arrival in Los Cabos Airport.

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25.- Do Los Cabos Airport Transportation vehicles have AC?

Do Los Cabos Airport Transportation vehicles have AC?

Yes, for your comfort all vehicles at Los Cabos Airport Transportation have Air Conditioning.

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26.- What happens if my flight is delayed? Will Los Cabos Airport Transportation wait for us?

What happens if my flight is delayed? Will Los Cabos Airport Transportation wait for us?

Yes, on your reservation we ask you for your airline and flight number, this will allow us to track if there is a delay on your flight upon arrival, so we will wait for you.

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27.- Can we make a stop to buy groceries on the way to the hotel?

Can we make a stop to buy groceries on the way to the hotel?

Yes, with Los Cabos Airport Transportation you can make a stop with previous notice. For up to 1 hr our rate is $45 usd. So once you make your reservation we recommend you to let us know so we can arrange it for you.

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28.- Do you do transportation for tours in the Los Cabos area?

Do you do transportation for tours in the Los Cabos area?

Yes, we do offer transportation for tours in Los Cabos. We can take you anywhere within the area, please contact us at: info@loscabosairporttransportation.com for prices and more information.

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29.- How can I make my reservation with Los Cabos Airport Transportation?

How can I make my reservation with Los Cabos Airport Transportation?

You can book with us in 3 different ways. You can send us an email to: info@loscabosairporttransportation.com, you can reserve with us over the phone or you can make your reservation thru the chat you can find in the website.

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30.- Do children pay the same price as adults when using the transportation?

Do children pay the same price as adults when using the transportation?

Yes, every passenger is required to be sitting in its own spot so when using Los Cabos Airport Transportation, children counts as a passenger.

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31.- What happens if accidentally leave one of my belongings in the van?

What happens if accidentally leave one of my belongings in the van?

The company is not responsible for objects left in the vehicles. However, we recommend you to contact us by phone as soon as you notice your missing item, since our vans are constantly giving service to different passengers in several locations.

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32.- Is my reservation refundable?

Is my reservation refundable?

You may cancel your reservation with Los Cabos Airport Transportation up to 12 Hrs prior to the service with no penalty fee. After 12 Hrs. there will be no refunds.

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33.- Is it mandatory by the Mexican Government that babies use car seats?

Is it mandatory by the Mexican Government that babies use car seats?

No it is not, however we recommend you request Los Cabos Airport Transportation a baby car sear. We will do our best to accommodate your request.

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34.- Do the drivers speak English?

Do the drivers speak English?

Yes, all drivers at Los Cabos Airport Transportation speaks English. Although their English is not advanced, they have the necessary skills to communicate with you.

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35.- How long does it take to get to my vehicle in the airport?

How long does it take to get to my vehicle in the airport?

As soon as you contact with Los Cabos Airport Transportation representative, he will take you to your private vehicle.

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36.- What if we can’t find the representative in the airport?

What if we can’t find the representative in the airport?

Los Cabos Airport Transportation staff is always there. Odds are they are just loading up another family into a vehicle. On your confirmation transfer there are our local and toll-free numbers. Please call us and we will find the representative for you.

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37.- If I book a round trip, do I need to confirm my pick up to return?

If I book a round trip, do I need to confirm my pick up to return?

When Booking with Los Cabos Airport Transportation there is no need to confirm your return trip but feel free to do so by chat, email or thru our toll free numbers.

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38.- I made a reservation but didn’t receive the confirmation email?

I made a reservation but didn’t receive the confirmation email?

In this case we recommend you to first check your spam or junk mail and if you don’t have anything at all, please contact Los Cabos Airport Transportation at info@loscabosairporttransportation.com so we ca make sure your reservation was made and in any case re-send you the confirmation.

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39.- Do you offer services only to Los Cabos or other places in the area?

Do you offer services only to Los Cabos or other places in the area?

We offer transportation services anywhere within the Los Cabos area. Just select the destination in the website. Email us for a price if you don`t see your location: info@loscabosairporttransportation.com

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40.- Are tips mandatory for the driver?

Are tips mandatory for the driver?

Tips are not mandatory but they are highly recommended. Tip the driver if he helps you with your bags, explains you about the area or leaves you alone if that is what you prefer. Drivers depend HEAVILY on tips, but they know they must earn them, just like waiters.

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41.- If my flight arrives early in the morning or late in the night, can I still have a service?

If my flight arrives early in the morning or late in the night, can I still have a service?

Sure, as long as you make the reservation at least one day in advance so our operations department can make sure there will be a driver waiting for you upon arrival. Los Cabos Airport Transportation works 24 Hrs.

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42.- What currencies can we use to pay our reservation?

What currencies can we use to pay our reservation?

Prices at Los Cabos Airport Transportation are in USD but when thru Paypal you can use almost any currency. If you pay cash, we accept USD, CAD and MXN.

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43.- Are your transfer services Pet friendly?

Are your transfer services Pet friendly?

Los Cabos Airport Transportation can transport pets as long as they are in there kennel or if is a Guide dog.

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44.- Is there enough room in the vans for the luggage?

Is there enough room in the vans for the luggage?

There is plenty of room for your luggage as long as you bring one suitcase and one carryon per person. However if you consider you have many pieces of luggage, you may consider booking a larger van with Los Cabos Airport Transportation.

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45.- Is Los Cabos Airport Transportation listed on TripAdvisor?

Is Los Cabos Airport Transportation listed on TripAdvisor?

Yes we are! Los Cabos Airport Transportation is listed on TripAdvisor.

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46.- How do I know this is a reliable company?

How do I know this is a reliable company?

Los Cabos Airport Transportation have been in the business for more than 10 years, plus we are associated with ASTA, and we also have a very complete Tripadvisor profile where you can check real reviews from past customers.

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